Hi! I'm Zach, and I'm a service designer. I help organizations create and improve products and services through the lens of their users, customers, and employees.
After graduating from Juilliard as a clarinetist, I fulfilled my childhood dream of becoming a professional musician. Early in my music career, while performing with New World Symphony, I developed a love for human-centered design and began to develop a design thinking framework called Audience Experience Design, which aims to help arts organizations create concert experiences through the lens of their audience members. This led me to pursue a full-time career in design and research.
I've worked at tech companies like Airtable and GoDaddy, and right now I'm at Mailchimp. I also consult arts organizations and write about innovation in the arts on Medium.