Hi! I'm Zach, and I'm a UX designer and researcher.
I help companies create and improve products and services through the lens of their customers.
After graduating from Juilliard as a clarinetist, I fulfilled my childhood dream of becoming a professional musician. Early in my music career, while performing with New World Symphony, I became captivated by human-centered design and began to develop a design framework called Audience Experience Design, which helps arts organizations create concert experiences through the lens of their audience members. This led me to pursue a full-time career in UX.
I've worked at tech companies like Airtable and GoDaddy, and right now I'm a UX researcher at Mailchimp. I also consult arts organizations and write about innovation in the arts on Medium.